Funnel and touchpoints
Design pages, forms, WhatsApp and scheduling around what the buyer needs to do. Each step should continue the offer that attracted them.
Shared context
Configure CRM and chat center to record source, need, status and ownership. Help your team resume a conversation with useful information.
Follow-up with a purpose
Agree on the next action, its timing and its owner. Reminders and automation support a relevant conversation.
Service after the sale
Connect onboarding, questions and support. Issues need an owner, priority and a way to confirm resolution.
What you can commission
Commercial journey; stages and owners; agreed CRM and channel setup; follow-up and training.