Define the journey
Agree on the objective, users, steps, owners and how to verify that it works.
Configure and connect
Set up the agreed product or process: channels, stages, fields, permissions and compatible integrations.
Test and train
Validate use cases with your team and train the people who will use the system.
Handover and launch support
Document the setup and agree on support and next steps.
What you can commission
A project with defined scope, deliverables, testing and training. Product subscriptions and usage are specified separately.