Falitech case studies

Universidad Central del Este (UCE)

Main result: +37% admissions conversion.

Period measured: 90 days · Baseline: operation before and after implementation.

• Initial contact response time was reduced.
• Follow-up of prospects outside business hours was automated.
• Continuity between marketing and admissions improved.

La Ibérica Tienda

Main result: -42% in response time.

Period measured: 60 days · Baseline: first-response SLA.

• Support and sales unified in one conversational operation.
• Greater team efficiency on repetitive enquiries.
• More conversations with commercial intent.

Punta Cana Design District (PCDD)

Main result: +29% opportunity progress in the pipeline.

Period measured: 90 days · Baseline: stage-progress ratio.

• Automated lead scoring by intent and urgency.
• Better prioritization by the sales team.
• More consistent follow-up by stage.

Imagen Salud

Main result: -31% no-shows.

Period measured: 8 weeks · Baseline: confirmations and actual attendance.

• Automatic appointment confirmation and multichannel reminders.
• Better schedule occupancy.
• A smoother patient experience.

Propasajero

Main result: 2.1x operating capacity.

Period measured: 12 weeks · Baseline: cases handled by the team.

• Automatic classification of high-volume claims.
• End-to-end case traceability.
• Fewer service bottlenecks.

Replicable Falitech pattern

These results share a common architecture:

• omnichannel capture,
• AI agents by funnel stage,
• human handoff with context,
• a live CRM and continuous improvement with analytics.