You depend on Booking, Expedia or Viator, and every booking pays commission
Meanwhile, direct messages on WhatsApp or Instagram wait until someone has time.
For boutique hotels, villas, tour operators, beach clubs, restaurants and events
The OTA brings you the guest. Who answers the ones who message you directly?
An AI agent answers on WhatsApp, Instagram and your website, in English and Spanish, around the clock: availability, terms and what is included. It can send each inquiry to your booking engine or your team, so guests have the option to book with you directly.
The problem
What happens day to day
Inquiries arrive at night and in English
If nobody answers, the traveler goes back to the OTA, where booking is one click away.
The answer does not lead to a booking
Price and availability get answered, but with no link to your booking engine and no next step, and people who asked and did not book often do not hear from you again.
You do not know how many direct inquiries you get or how many turn into bookings
Each channel is handled by a different person, and nobody looks at the total.
How we address it
Attention, monetization and optimization
A · Attention: handles direct inquiries 24/7, in the guest’s language.
An AI agent in Falitech Connect answers on WhatsApp, Instagram and your website, in Spanish and English, with the information you approve: availability (checking your system if it can be connected), what is included, cancellation terms, location and transfers.
M · Monetization: from the inquiry to the direct booking.
The agent sends the link to your booking engine or your payment system, or passes the request to your team with all the details (dates, people, pickup hotel, occasion). Someone who asked and did not book can receive a follow-up with a date.
O · Optimization: you know where your direct bookings come from.
A weekly board in Connect by channel, language, service and stage (inquiry, quote, booking), with group and event tasks in Falitech Work.
Routing of inquiries by service or language, and an alert to the team when a group or an event asks for something special.
What is set up for a person to decide: Rates, discounts and exceptions, refunds and cancellations outside policy, complaints, custom groups and events, and any sensitive case. Sensitive cases, exceptions and everything your rules mark as «for a person». The agent is set up not to negotiate, not to promise and not to invent answers: if it does not have the answer, it passes the conversation to your team with the context.
And after booking
Once the booking is made, the agent can send the confirmation and the day-before reminder (pickup time, meeting point or table) by email or in the same WhatsApp or Instagram conversation, depending on what the guest agreed to. And during the low season, it can send an email campaign to past guests who agreed to receive it.
How we work
Four steps
First conversation.
You message us in the chat and, if it makes sense to continue, we schedule your free diagnostic to review how your process works today, where time or money is being lost and what the first priority should be. You do not need to share your customers’ personal data: aggregate data is enough.
Configuration with your rules.
Together we define the messages, the tone, the hours, the channels and which cases go to a person. You approve each template before it goes out.
Go-live.
The AI agent and your team work in Falitech Connect (and in Falitech Work when a flow with owners is needed). Your team sees every conversation and can step in at any time.
Weekly review.
With the Falitech team we look at what happened and decide what to adjust. That is how Crece con AMO works: Attention, Monetization and Optimization.
Proof
Here is how it would look
Guest (WhatsApp, 11:40 p.m.) Hi! Is the catamaran tour available on Friday for 4 people? Do you pick up from Bávaro?
AI agent Hi! Yes, Friday has availability, and pickup from Bávaro hotels is included. You can book directly with the “Book now” button below. Would you like me to note the details for 4 people while you book?
Illustrative example. Not a real conversation.
Frequently asked questions
Questions from hotels, tour operators and restaurants
How much does it cost?
It depends on your operation and what you need. Tell us in the chat, we will review it with you and then send you a proposal.
Do I have to leave Booking, Expedia or Viator?
No. OTAs remain a channel. We work on turning the inquiries that reach you directly into direct bookings, with your rates and terms.
Does the agent take payments or change my rates?
No. It sends the link to your booking engine or payment system, or hands the request to your team. It does not ask for card details in chat or change rates or terms.
Does it answer in Spanish too?
Yes, by text, in English and Spanish, at any time. It does not make calls.
Does it work with my channel manager or booking engine?
We review it with you before we start. If it can be connected, the agent checks availability; if not, it hands the request to your team.
What happens to my guests’ data?
It is only used to answer and follow up on their booking, with consent, an opt-out and in line with Dominican Law 172-13.